PINK KIT SHOPPING CART NOT WORKING

19 January 2008

I'm about to rage against the machine. More accurately against Paypal. By far Paypal is the best paying option but what happens when they make a decision and any resolution is obstructed?

We received an email from the Compliance Department requesting proof that Common Knowledge Trust is a registered charity and also our tax exempt status. Fair enough.

We were told to do this within 7 days ... due diligence. Fair enough.

We gathered the information and sent it to the Fax given us ... it isn't a valid one! Paypal turned off our account!

Since then we've waited online for hours, been sent from one Paypal group to another with no one able to tell us where our documents went to or how to resolve this issue.

We've contacted Compliance over and over and just receive another email from another 'call center person' giving us Fax numbers .... none of which are active!

At first we thought we were dealing with Spam but they did turn off our account so we know it's Paypal contacting us.

How do we feel? Terrible. We are Paypal customers and you are our customers.

If Paypal requires information ... fair enough ... but they should give us one person to contact so this could be resolved quickly and our shopping cart turned back on for YOU.

So far, we have not been successful in getting any of our documents to them except the one time and they have not verified they've been received.

Later today I will spend another few hours on the phone trying yet once again.

So be patient, god only knows I need some.